The idea of
applying this philosophy to an
Internet-related and web hosting company
came to the pair when they attempted to
create a website for their chat network.
The experience was not a positive one;
armed with a text-only shell account, no
documentation, and unresponsive
technical support, the pair spent a
frustrating couple of days trying to get
decent support. They immediately
realized the need for an ISP and hosting
company that was user friendly and full
service. They wanted their servers to
offer a graphical front end that made
the software easy to use and vowed to
offer technical support staff that was
accessible, friendly and competent, and
for a reliable connection. Johnson and
McWilliams worked with software
developers to come up with the graphical
interfaces they wanted.
In the spring of 2003, the pair offered
their service for free to their own chat
network, now known as FTC Chat Services
We respect the individual, and
believe that individuals who are
treated with respect and given
responsibility respond by giving
We require complete honesty and
integrity in everything we do.
We make commitments with care,
and then live up to them. In all
things, we do what we say we are
going to do.
Work is an important part of
life, and it should be fun.
Being a good businessperson does
not mean being stuffy and
We love to compete, and we
believe that competition brings
out the best in us.
We are frugal. We guard and
conserve the company's resources
with at least the same vigilance
that we would use to guard and
conserve our own personal
We insist on giving our best
effort in everything we
undertake. Furthermore, we see a
huge difference between "good
mistakes" (best effort, bad
result) and "bad mistakes"
(sloppiness or lack of effort).
Clarity in understanding our
mission, our goals, and what we
expect from each other is
critical to our success.
We are believers in the Golden
Rule. In all our dealings we
will strive to be friendly and
courteous, as well as fair and
We feel a sense of urgency on
any matters related to our
customers. We own problems and
we are always responsive. We are